Live chat support is an essential marketing tool. If you don’t have this you are really missing a good amount of sales. Online shopping has become popular and people prefer if over store shopping. Visiting stores takes considerable amount of time and in this hectic lifestyle convenience is of utmost importance. Visitors want quick friendly services and seek online help. A Live Chat support system provides online real time customer interaction and helps in customer tracking. It provides valuable customer information. Purchasing a Live Chat system is a daunting task .You must look after the various features it provides. A Live Chat support system typically should have the following features- Low set up cost and time- The Live chat system should be easy to install and maintain in the long run so as to achieve ease of operations.