cyntel india-Recruitment for IT-Help Desk / Technical Support Required technical skills: - Excellent knowledge of Windows XP operating system including troubleshooting of known issues related to Windows XP as well as system recovery - Good knowledge of troubleshooting desktops/laptops - Installation of MS Office suites & technical issues related to the same - Installation of other renowned software packages - Fundamental knowledge of LAN environment & knowledge of connectivity to LAN printers & desktops - Working knowledge of email clients like MS Outlook & Lotus notes is desirable - Experience in providing remote support using remote support tools is a plus Others skills that are required - Excellent communication skills are a mandatory requirement. Prior experience in dealing with U.S. clients/counterparts is a definite plus - Ability to work in a team environment with high level of interaction amongst team members - Will be required to work in shifts to provide 24x6 support. The shifts will be on a rotation basis to ensure that the Associate has a comfortable work environment - Adherence to processes & policies - Ability to multi-task & think analytically Desired Profile : - Day to day tasks for an IT Helpdesk Associate involve answering user queries over phone or email. - Create, delete & manage user accounts, provide/revoke access to network folders & add/remove users from mail groups - Use remote control tools like SMS, Net Meeting, Remote Desktop & Remote Assistance to diagnose issues for users who sit at different locations - Use technologies like RSA secure authentication, PGP encryption, SMS software distribution, RIS workstation deployment & Cisco VPN client on a day-to-day basis - Use the incident management tool at Kanbay to track incidents assigned to your queue. Work towards resolution of such incidents at the earliest & comment each incident appropriately - Should escalate level 2 issues to other teams within IT teams if the scope is beyond second level - Follow the processes laid out for the IT Helpdesk's operation to provide best possible services to cyntel india NOTE: Training will be provided on all the aspects mentioned in the 'Profile Description' provided you meet the requirements stated above Location : Pune Maximum Experience : 0.6mths - 2yrs Please mail your resumes to hrnilesh.cyntel@gmail.com Regards nilesh
