Stupid Salesmen Users can lose their common sense while they're learning about computers, but there are some salesmen out there -- who ought to know better -- that are content to remain blissfully ignorant about the products they're selling. ________________________________________ A friend and I were looking for a C compiler in a software store. We went in and searched the shelves but found nothing. We asked the salesperson. He went looking through the games section. I told him it was a programming language. So he took us to the foreign language software. ________________________________________ This happened in finland in the early nineties. I was eleven years old. I overheard the computer "expert" of a local office supply store extolling the virtues of extra memory to some customer. My interest was piqued when I heard the salesman name a price for two megabytes and the customer asking how to install it on his Amiga. I knew that no local store carried anything but the standard 512kB expansion. When I rounded the shelf I saw the salesman holding two SIMM combs. I butted in and commented on them being for PCs, not Amigas. At first the salesman tried to belittle me and asked what I could possibly know about it. But when couple of my friends came over, said the same thing, and pointed out the Amiga expansion on the next shelf, he started getting angry. (Which we thought was very funny. In retrospect, the sniggering probably didn't help.) He would not relent. Finally, one of my friends went over to the display Amiga and started to pop open the lid on the memory module to show it to the customer. The salesman completely lost his top and manhandled us out of there. We all ended up being barred for couple of months. The funny thing? The customer walked out of there the proud owner of two megabytes of PC memory. ________________________________________ The other day I walked into this little place that sells old software, old computers, and some new software. I walked up to a sales clerk and said, "Do you guys carry Linux?" He took one look at me (I am 15 years old) and, not knowing what Linux was, he checked the rack with games. I said, "No, Linux is not a game -- it's an operating system." He looked confused, then stuttered, "Uhhh...yeah...well check that rack, we've got stuff like Quicken there." ________________________________________ One day I received a catalogue from a mail order company. I tried to find Linux. It took me a while. It was in the games section. ________________________________________ I collect old computers as a hobby, mostly 20 year old microcomputers -- Apple II, Commodore, etc. Once, in an attempt to find one, I called a computer surplus store. • Me: "Hi. Do you have any old computers, maybe 10-20 years old?" • Salesperson: "Sir, there were no computers 20 years ago." • Me: "Umm, ok. Bye." Then I cracked up. ________________________________________ Once I was told by a salesman that an Athlon 64 is so called because it is 64 times more powerful than a normal one. ________________________________________ Here's a story where some degree of fault lies on both sides. I was at my local Walmart, walking through the electronics section like I often do. A young couple was looking at a computer, assisted by a salesperson. I overheard the following conversation: • Salesman: "You should really get the full package, with the new monitor and the other accessories." • Husband: "But we already have a monitor and keyboard from our old computer." • Salesman: "You should still get the package, because it comes with a faster keyboard." The couple conversed for a moment. • Husband: "Can we put it on layaway and make payments on it?" ________________________________________ A few years ago I visited a computer store and saw a computer equipped with this new Microid Research BIOS which was unfamiliar to me. I would like to know something about the performance of this BIOS, so I asked if it was a fast BIOS. "Well yes!" he answered, "Take a look at this!" He rebooted the computer and pointed at the "Press DEL to enter SETUP" message, which was on the screen for five seconds. Then he rebooted the system again, entered the BIOS, and decreased the "Display enter setup message time" from five seconds to one second, left the BIOS, and rebooted the system once more. While it was booting, he pointed again at the "Press DEL to enter SETUP" message which was now on the screen for just one second. "See how fast it is?" he said proudly. "I increased its speed by a factor of five! Is this a fast BIOS or what?" ________________________________________ Back in the early days of personal computers, I remember once a salesman at Radio Shack was telling me some system could even read ASC 2 files. ________________________________________ • New Sales Guy: "So, what's the difference between JPEG and PHP?" • Me: "Are you serious?" • New Sales Guy: "Yeah! I mean, if I'm going to sell this stuff I need to understand it, right?" • Me: "Ok. Could you make some time for me to give you some basic lessons?" • New Sales Guy: "No. I'm pretty busy. Could you just email it to me?" I sent him a link to Google and wished him luck. He quit a week later. ________________________________________ In a small computer store... • Me: "Hi. I need a 25 pin RS-232 cable." • Sales Clerk 1: "What do you need it for?" • Me: "I need to plug a VT100 into a modem. I have both the VT100 and the modem, I just need at 25 pin male/female cable with RS-232 connectors." • Sales Clerk 1: "Let me get my manager." Huh? • Sales Clerk 1: in background: "I have a guy here who wants to plug his VCR into a modem." The sales clerk returned with another. • Sales Clerk 2: "Hello, sir. You can't attach a VCR to a modem." • Me: "That is not what I am trying to do. I need a 25-pin RS-232 cable -- that's all. Do you have cables for plugging into modems?" • Sales Clerk 2: "What do you want to plug into the modem?" • Me: "A VT100. It is a terminal. You plug it into a computer over a serial line, frequently a modem. I just need a 25-pin cable to go from the unit to the modem." • Sales Clerk 2: (to Sales Clerk 1) "He doesn't have a VCR. He wants to plug a VTR into his modem, so it is all right." Sales Clerk 1 handed me a cable. • Me: "This is a 9-pin cable. I need a 25 pin cable." • Sales Clerk 2: "Most PC's have 9 pins on their serial cards." • Me: "I am not attaching a PC. I am attaching a VT100. There are 25 pins on it -- it needs to plug into a 25 pin connector." • Sales Clerk 2: "Then use the small end to plug into your modem." • Me: "There are 25 pins on the modem as well. Do you have any 25 pin cables? All I need is a cable with 25 pins at each end." • Sales Clerk 2: "This is a 25 pin cable." ________________________________________ I was repairing a broken PC and had finally narrowed the failure down to a dead COM port. I didn't have a spare I/O board in stock, so I headed down to the local PC shop, which I had avoided as much as possible up until now -- too many horror stories about them were making the rounds. At the counter of the shop (which, by the way, "specialized" in PC repairs and upgrades) I asked for an I/O card. The person behind the counter just stared at me blankly. I rephrased my request and asked for a serial card. Still the blank look. Just then, someone walked up from the back room, where he had been jabbing at the interior of an open PC with a screwdriver. "This guy wants a serial card," said the first one to the second. "Oh, no problem. We've got plenty of those around here somewhere," the second person said. I was relieved that I would be able to get the system online that day instead of having to wait over the weekend for a replacement part in the mail. After ten minutes of searching high and low, he brought me the "serial cards" he was proud to have found. It was a 10-pack of the aluminized serial number identification tags that you can stick to your system for inventory control. I looked at it, turned, and walked away without a word. ________________________________________ • Customer: "I'd like to sign up for your Internet service." • Sales: "Do you have Internet access?" • Customer: "Yes." • Sales: "Then you can use our signup form at [address]." • Customer: "I'm there right now, and it doesn't look like it's a secure form." • Sales: "Oh, it's secure. I can almost guarantee you that it's secure." • Customer: "But I'm there right now, and it's not." • Sales: "It's secure. Only one lady looks at it." ________________________________________ I once went to our local computer store, known for the stupidity of its employees. I decided to test the rumors, so I asked which joystick was better, the normal Microsoft Sidewinder, or the Force Feedback Sidewinder. • Salesman: "The normal one. The other one feels rather shaky." ________________________________________ • Customer: "I am looking for a good Analog joystick for my PC." • Salesman: "Sorry, sir, but all PC joysticks and gamepads are digital, not analog." • Customer: "What? Excuse me, but all joysticks are not digital." • Salesman: "No, all PC joysticks are digital." • Customer: "Forget it. Can you just show me which ones you carry?" After looking through what they had, I spied a Gravis multi-button gamepad that clearly stated on the box "includes both a digital pad and an analog joystick." • Customer: "See, it says right here 'Analog Joystick'." • Salesman: "Yes sir, but PCs can only use digital. So that means this one is Macintosh compatible." ________________________________________ I was in the Mac section of a huge chain computer store when a salesperson mosied over from the PC section to help an older couple. I suppose the Apple salesperson was at lunch or something. • Salesman: "Can I help you?" • Customer: "Yes, we were looking at buying a new computer." • Salesman: "Well, we have plenty to choose from." • Customer: "We were looking at these." • Salesman: "Oh oh, well, these aren't computers. These are Macintoshes." • Customer: "They act like computers." • Salesman: "You can't do anything on a Mac. No Internet email, and it doesn't even have a Pentium in it." • Customer: "These get Internet." • Salesman: "That is not real Internet. That's mac.com." • Customer: "Oh I see, but isn't this Yahoo?" • Salesman: "No no, these are not computers. Now, if you'll follow me, I'll show you some nice Sony laptops that have Bluetooth. That means you can have wireless Internet anywhere in the world. It works on satellite technology." Later, when the salesperson went to look something up, I approached them, took them back over to the Mac section, and sold them an iMac and an iPod mini. Two days later, I got a call from the store and was offered a job. The couple had called in for their customer service survey, and apparently the store was impressed with the nice things they had to say. As for that sales rep -- well, I have his job now. ________________________________________ I am constantly frustrated with the level of inexperience at major computer stores, yet they constantly boast an expertise unrivaled by their competition. One day, when I was feeling mischievous, I required a certain piece of software and decided to visit the local national chain store. I picked up a copy of the software and walked to the till to pay for it and asked a leading question. • Me: "Do I need a computer to run this?" The lady paused for a few moments and then answered matter-of-factly: • Her: "No, it should run by itself without any problems." I was barely able to contain my laughter yet at the same time felt just a little sad. ________________________________________ I was in Circuit City one day, idly playing Descent on one of their low end package computers. A salesperson was showing many computers to a naive customer, and when he came by the computer I was playing Descent on, he said, and I quote, "See how blocky those graphics are? That's because of the MPEG compression I was telling you about." ________________________________________ • Salesman: "Yes, you can record DVD movies on this 32X cdrom drive, as long as you use DIVX disks." ________________________________________ • Customer: "What does the 48x mean on this cdrom drive?" • Salesman: "Well, ma'am, you know how you read the page of a book one time, and if you really want to understand it deeply, you may read it twice? Well, the cdrom drive reads the CD over and over however many times the the number is before the X. In this case it's 48." • Customer: "Sir? Why would a computer have to read something 48 times to understand it? I certainly don't think I'd want a PC that dumb." ________________________________________ Once I bought a computer from a store with less than perfect customer service. Some of the problems it had: the speakers broke, the screen started showing everything in blue, the CPU ventilator shorted out the computer, and the graphics card refused to work with its own drivers. But the worst was when the DVD drive "changed" its region setting. See, I put in a DVD, and I got the wrong region code error. So I checked the settings and noticed the DVD drive was set to the wrong region. I checked all my other DVDs, and they were all region 0, which explains why I hadn't discovered the problem before. So I brought the computer in and told them they set it up wrong. The tech guy got all offended, and when I returned later, he said: • Technician: "I checked on the Internet and found out that when you put a CD with a different region into the drive, it automatically changes its region to accommodate the media. You can only change the regions a limited amount of times, so yours got stuck on a different one. Therefore, you broke it, probably because you don't know anything about region codes, and so you mishandled the hardware. Now, let me teach you about region codes...." ________________________________________ • Salesman: "OS/2 Warp...that's a game, isn't it?" ________________________________________ A friend and I visited a computer store in a mall. They had aisles of software and cabinets of hardware in the back. I was curious to know how much they charged for RAM, so we headed for the rear of the store. • Salesman: "May I help you, ladies?" • Me: "Sure. We'd like to see how much your RAM is." • Salesman: (looking around uncertainly) "Let's look over here. Is this for a Mac or PC?" • Me: "PC. I have an HP." Suddenly the salesman turns down a software aisle. • Salesman: "That sounds like a war game. It should be along in here if we have it." • Me: "Uhhhhhhhh...we're looking for RAM. You know, computer memory. Not software." • Salesman: "Oh! Memory! That would be over in the children's section." ________________________________________ Overheard in a nationwide computer retail store: • Customer: "Now what does this 512MB of RAM mean on this PC?" • Salesman: "Umm...RAM is what slows down your PC, see it rams into your processing power, causing slowdowns, thus why it's called RAM." • Customer: "Are you sure?" • Salesman: "Who's the expert here?" I couldn't stop laughing. ________________________________________ I once asked a salesman in a computer store about a monitor I was interested in buying. • Me: "Is it interlaced?" • Salesman: "Oh, it's fully interlaced." ________________________________________ I recently purchased a new PC from one of the major computer manufacturers. I placed my order via the web but asked for them to call me for my credit card information. So, after a couple days of phone tag, I got in touch with the saleswoman handling my account. I was thinking I'd just give her my credit card number and be on my way. Almost. • Saleswoman: "Do you realize that the modem you've chosen doesn't have sound support?" • Customer: "What exactly does a 'modem with no sound support' mean?" • Saleswoman: "It means that if you go to a web page that has a movie or sound file, you won't be able to hear it." • Customer: "What does the modem have to do with that?" • Saleswoman: "Well, sir, the modem is what connects your computer to the Internet." • Customer: "So, you're telling me that this particular modem scans the TCP/IP packets passing through it for those belonging to any sound application and filters them out?" • Saleswoman: "Yes." • Customer: "How does it accomplish this feat?" • Saleswoman: "I'm not technical enough to answer that. Please hold." I stayed on hold for five minutes and hung up. ________________________________________ I went into a "Software Etc." store at the mall just after Quake came out to look for a demo CD. When I got it, the salesman was telling me about one of those CDs with Quake levels. Since the game had just come out, it was obviously one of those cheap CDs where they just download all the levels off ftp.cdrom.com and burned them to a CD. But the sales guy told me that it was the only one that is approved by Id Software. However, no Id Software logo, seal, or note of approval was found on the box. • Me: "Are you sure this isn't one of those things where they just download levels off the net and throw them onto a CD?" • Salesman: "Uh...no. In fact, the guys at Id Software hacked into those FTP sites and put VIRUSES in the levels!!!" ________________________________________ It was 1995. I was a freshman in college. I'd just gone to the computer labs for the first time to get signed up for an account on the campus network. The tech support guy I talked to wanted the specs on my machine, so I told him. At the time, I had a 28.8 modem. He told me I must be mistaken. • Me: "Why?" • Tech Support: "They don't make 28.8 modems. The phone lines can't support them." • Me: "Uhhh. I ran a BBS for four years back home and helped over 200 people get their modems set up. I know what I'm doing with modems, and I promise you I have a 28.8." • Tech Support: "Nope. You must be mistaken. 2400 is the fastest modem available today." • Me: "No, that was six years ago. The modems are faster now." • Tech Support: "Why would they make modems faster? It's not like the phone lines can support anything faster than 2400 in the first place." At this point, I just gave up and walked out. I went back to my dorm, grabbed the modem's box, which I had used to transport some electronic gadgets, and brought it back to the tech guy. I brought my friend along because I figured he'd be entertained by all this. • Me: "Hi, it's me again. I just thought I'd show you this box, which clearly states that it's a 28.8 modem." • Tech Support: "Oh, that's a ZOOM modem. Well, ZOOM is widely known in the industry for lying about the capabilities of their modems. It's a 2400, but they say it's a 28.8 so people will buy it instead of a Hayes, which is the only good modem out there." At this point, several people, including my friend, were laughing at this moron. • Me: (to others in the room) "Say, what's the fastest speed of modem out there?" • Everyone: "28.8!" The tech support guy got mad and suggested that we all enroll in the "Introduction to Computers" seminar they were offering. ________________________________________ In our office we had an older DOS application that was still being used daily. We had just upgraded all of our computers, so I thought I would check to see if the company offered a Windows version. When I called the salesman and asked about Windows software, he proudly stated, "We're a Windows 95 beta tester!" Great. This was in late 1996. I asked again about a Windows version. • Him: "Our DOS version works fine under Windows." • Me: "Yes, we've been running it under Windows for months, but we're looking for an updated version written specifically for Windows." • Him: "Oh, well Windows is really just for games. Our application is meant for business. We're a Windows 95 beta tester." • Me: "So you don't have a version written for Windows?" • Him: "Well, we are working on a Windows version. It will be very advanced, since we're a Windows 95 beta tester." ________________________________________ Back in my "less mature" days, I loved nothing better than going to electrical shops (not specialist PC dealers, but the type of place where you can by toasters, washing machines, vacuum cleaners, etc) and winding up the less experienced salesmen. So I hung out in the shop one Saturday and poked around the PCs until a salesman approached me. • Salesman: "Can I help you, sir?" • Me: "Could you tell me about this PC?" • Salesman: "Well sir, this PC comes with..." (reads the specs off the display card) • Me: "Ok, but what is the clock speed of the CPU?" • Salesman: "Oh, you'll have no worries there. It's 24 hour." • Me: (trying to keep a straight face) "But that's no good to me. I'm really bad with 24 hour times." • Salesman: "That's not a problem. This PC comes pre-loaded with Windows 97, which can convert the PC back to a 12 hour clock if you prefer that." • Me: "Ok, I'll think about it." I had to leave the shop and sit on a bench until my sides stopped hurting. ________________________________________ I was channel surfing the other night when I came across this guy on QVC giving a demo of Windows on a ThinkPad 500. After a few choice comments from the slick salesman, I started taking notes. He started out by explaining that icons were like glimpses of what was behind them and proceeded to show the Accessories "menu." He talked about how wonderful this deal was since the machine came with so much preloaded software, and then gave a brief description of each icon in Accessories. First there was "A-Write" the "word processing package" (I think he called it "A-Write" because the icon for Write has a fountain pen drawing an 'A'.) Then there was Paintbrush, which allows you to "do your 3D work," he said. "For example, if you were designing a house, you could keep all the floor plans and layouts in here." Next was Terminal, "which lets you uhhh, uhhhh, add another uhh, terminal to your computer." He fumbled a little more and skipped Notepad, presumably because he couldn't make up anything good to say just after describing "A-Write." Next: "It has this Recorder, which helps you be a little like Steven Spielberg...it interfaces directly with your VHS cassettes." While pointing at the next icon he proudly announced that the machine even came with a built-in Clock. There was Calculator, which of course "manages your finances." He mentioned some of the "executive" features, like Calendar and Cardfile. He pretty much gave up at Object Packager, but saved the moment by kicking into a demo of the "word processing package" because, "If you're like me, that's where your family will spend most of its time." In his "A-Write" demo, he drooled about how versatile the software was. (Somehow the common font picker dialog just didn't convince me to pick up the phone and order a ThinkPad.) As proof of how useful the "word processing package" was, he "printed in" a sentence: "Dean shows hot computers on QVC." Then "Oh jeez!" he exclaimed, "It's been a long day folks, I misspelled my own first name!" (Dan) He proceeded to hit the backspace key 31 TIMES, leaving only the 'D'. He started retyping the rest of the sentence but gave up midway and moved on. "Let me tell you something: This thing will really change your life!" He started babbling about "executive" features again and fired up the Cardfile "database system." It kind of took the punch out when the camera zoomed back in, and you saw that there were three dessert recipes on the screen. The stupidity went on, but mostly on other bundled things like "C-Mail" (I think he meant 'Lotus Cc:Mail') and some IBM antivirus utilities. An interesting note: In one screen shot it was evident that IBM had replaced the MS-DOS icon with a PC-DOS icon that looks almost identical to the OS/2 logo. Later on, while showing off the manuals, he held up the clearly labelled "IBM PC-DOS" book and said, "You get an MS-DOS manual...." ________________________________________ • Customer: "Is this modem V.90 standard?" • Salesman: "V.90 standard? You don't need it. There's no ISP which has that." • Customer: (frowning) "Does the motherboard have a BX chipset?" • Salesman: "BX chipset? Not important. It's much more important that is has a Pentium II." ________________________________________ • Customer: "Does it have a 2D or a 3D graphics card?" • Salesman: "I don't know. I'll go check." After a while... • Salesman: "No, it can't run on a TV." ________________________________________ Overheard at a computer store: • Salesman: "This computer has a 633 MHz processor in it. That means it spins at 633 million cycles per second. This is a fast computer." ________________________________________ • Salesman: "Can I help you?" • Me: "Yes...I'm looking at this Compaq here. Do you have any of these in stock?" He leads me to his terminal. There is much typing. • Salesman: "No, but we do have this other model. It's got a Pentium, so it's better." • Me: "Um...I was looking at a 400 MHz. This one is a 300. And it only has half the RAM." • Salesman: "Yes, but it's a Pentium, so it's better. Look, it has a DVD drive, too." He puts in Armageddon and turns up the volume to a ludicrous level. • Me: "The one I wanted had a third generation DVD drive. This is a first generation one." • Salesman: "Yes, but it's a Pentium, so it's better." He turns up the volume the rest of the way. People nearby start giving us dirty looks. • Me: "I'd like some more time to think about this." • Salesman: "Ok." ________________________________________ At a rather large electronics chain I was looking at the new 3D accelerators with a friend of mine. A salesman overheard me and piped up. • Salesman: "The newest are the OpenGL cards. They make 3D accelerators obsolete!" ________________________________________ Overheard in a computer store: • Customer: "What does MMX mean?" • Salesman: "It means you don't need a sound card anymore." ________________________________________ I was in a computer store, waiting in line at customer service. I overheard this, between a customer and the sales clerk: • Customer: "What's the difference between a SCSI scanner and a parallel port scanner?" • Sales Clerk: "Well, SCSI has 50 pins, and parallel only has 25, so it's twice as fast." ________________________________________ Once a salesperson told me that Windows 95 was only for desktop computers and that I'd need to buy Windows CE for my laptop. ________________________________________ After comparing feature lists and sample print-outs from several printers, I finally decided to buy a certain model. I flagged down a salesman and as we went to one of the "sales" desks, he continued to tell me about additional wonderful features of this printer and how top-of-the-line and reliable it was. Finally, before completing the sale, he asked me if I wanted to purchase a service agreement, saying that I really ought to buy one, since printers are prone to all sorts of problems and breakdowns and may have a 50 percent out-of-the-box failure rate. "Wait," I asked him, "you just told me how high-quality and reliable this printer is. Are you saying it really isn't that good after all?" He didn't really have an answer for that and didn't mention the service agreement again. ________________________________________ Once my father asked a computer salesman about the interior of a hard disk. The salesman replied, "It's not really a disk -- it's just a piece of electronics that's called a disk because you save things on it." ________________________________________ Overheard in a computer store: • Salesman: "Well, this one's got a bigger disk, so it's got more memory, and you can store the Internet on it." ________________________________________ My boyfriend and I were shopping for computers and mistakenly wandered into a chain store. While we were looking at a system, a salesman raced over. • Salesman: "So, you're looking for a computer, eh? Well, this is your CPU, which is to say, your hard disk...." ________________________________________ A friend of mine needed to upgrade his 386 with some new memory (this was a while ago). At that time, there were two basic types of memory -- 30 pin and 72 pin. He went into a computer store and asked about the memory they had on display. He picked up a box containing a 72 pin SIMM, but the salesman stopped him. • Salesman: "That's a 30 pin SIMM. You said you needed a 72 pin, right?" • My Friend: "Um, this has 72 pins." • Salesman: "No, that's a 30 pin." • My Friend: (quietly amused, looking at the connectors on the board) "Well, it certainly looks like there's 72 connectors there." • Salesman: "Oh that has nothing to do with it." ________________________________________ My dad -- a man of admirable common sense for a computer newbie -- leaped from editing to managing desktop publishing to selling computers. Once he had to train a new salesperson who claimed a degree in computer science. According to her, there wasn't anything she didn't know. At the start of teaching her about some software their (very big) company was selling, he told her to use the mouse to click on something on the screen. In all seriousness, she picked up the mouse and physically pressed the end of it to the screen. Urban legends abound about stupid computer users, but this woman embodied them. She once attempted scanning once by placing a document against the computer screen. Ultimately, she was fired for incompetence (imagine!) but as expected, she blamed everyone else. ________________________________________ I'm a technician in a small computer store in New York. One day, a particularly distraught man brought his computer in and complained that it kept freezing. I did the usual checks but couldn't find anything. Since he had just bought it the day before, I authorized a replacement but told him he'd have to wait an hour for us to configure the machine properly. He was very upset at having to wait, so he complained to his salesperson, who has no control or responsibility over the tech department. He came storming in, all upset and fearing the loss of his commission. He laid into me, asking why I couldn't just fix the problem (it would have taken longer), and I just kept pointing out how his silly arguing was cutting into the time I could have spent setting up the new computer. At any rate, the customer eventually walked over and asked the salesperson what was wrong with the machine -- he was quite upset that his brand new computer didn't work and that he didn't know why. The salesperson cracked a wide smile. • Salesman: "Relax. The BIOS on the sound card was conflicting with the AOL drivers. This caused a problem with your memory, making the machine reboot." • Customer: "But it wasn't rebooting -- it was freezing." • Salesman: "Yeah, well, that too." ________________________________________ I went into a store to purchase an external modem for one of my customers. He had an older system and the fastest modem that he could use was a 33.6. The salesman insisted that the slowest external modem ever manufactured was 56K. There was not and had never been a 33.6 modem. I pointed out a label on the shelf that said, "33.6 External Modem," and he insisted that it was a misprint. There were boxes on the back shelf that were clearly what I wanted. He refused to sell me one. Losing a sale was apparently preferable to admitting an error. ________________________________________ In late 1995, I called a large computer software/hardware chain notorious for their lack of service and asked them if they had any copies of Windows 95 in stock. • Salesman: "No, that hasn't been invented yet." • Me: "What? I have a copy of Windows 95 in my hand." • Salesman: "No, that hasn't been invented yet." • Me: (very slowly) "I H-A-V-E A C-O-P-Y I-N M-Y H-A-N-D R-I-G-H-T N-O-W." • Salesman: "That can't be. It hasn't been invented yet." I hung up and called a smaller dealer. They were more than happy to put a copy aside for me. ________________________________________ I recently purchased a game for my son and was having some difficulty getting it to run on my system. After making double sure I had all the most up-to-date drivers, DirectX, and following all the recommended troubleshooting steps, I finally decided to contact the tech support people. After two weeks of not getting any response via email, I broke down and called their phone number, which, by the way, was NOT a toll-free number. I explained the problem I was having along with the steps I had taken in order to ensure that I would not be wasting his time. Yet even though I specifically explained that I had all the correct drivers, he insisted on checking out every last version number. I conceded to this, figuring that he had some sort of checklist to follow, and after all the versions checked out I thought we would finally move on to something more productive. Nope. He then began asking me how I went about installing the drivers for my video card. I explained that I had downloaded the drivers from the company's website and ran the program. He laughed and said that my drivers were not installed properly, as the manufacturer of my video card did not provide self-installing drivers. Having had three different cards from this manufacturer over the last several years, I knew that they had always provided self-installing drivers. I explained this to the tech, who stated quite plainly that I was wrong and he knew for a fact that this manufacturer did not now, nor have they ever provided self-installing drivers. To prove his point, he logged on to the company's website and downloaded the drivers in question. Lo and behold -- a self-installing execute file! Rather than admit he was wrong, however, the guy said, "They must have just started doing that in the last couple of days because it wasn't like that last week." Then he dropped the subject completely and told me that I don't have the most up-to-date sound card drivers. I laughed and asked him if he wanted to go through all of the embarrassment of checking that website as well, and he got a little ambivalent about that. Eventually I did hang up on him. As it turns out, the reason that the game would not run is that the system requirements on the box (and in the documentation) were misprinted. My video card chipset was incorrectly listed as being supported by the game. This tidbit of information came via a reponse to my original email inquiry five weeks after I sent it and two weeks after I had returned the game anyway. ________________________________________ Sometime between 1996 and 1997 the first large "American-style" computer chain opened in Sweden. They had managed to become the first home cable ISP in Sweden. They sold a bundled package which included a cable modem, network adapter, and cables. My father and I went down to purchase one. At the service desk, the salesman slid a box over to me and started ringing me up. • Salesman: "Do you need an explanation of how to set this up?" • Me: "No thank you, that won't be necessary." • Salesman: "Great. Do you have PCI?" • Me: "Um, yes?" • Salesman: "Great. Bye. Next!" As I was about to leave I made a quick check on the contents of the box. • Me: "There doesn't appear to be a network adapter in here." • Salesman: "But you said that you already had PCI." • Me: "PCI stands for Peripheral Component Interconnection..." I gave him a brief description of what PCI means. • Salesman: "Yeah, but why did you say that you had it if you didn't?" He handed me a network card and gave me a patronizing stare. • Me: "Ah, sorry, um, thank you." Halfway through the door, I was stopped by a yelling voice. • Salesman: (angrily) "Stop!" He pressed a floppy disk in my hand. On it, he had scratched, "PCI." He found some courage in my puzzled look and boomed: • Salesman: "Don't say that you know when you don't!" (to my father) "A lack of knowledge is nothing to be ashamed of. I am here to help!" When I got home, I found that the disk was blank.