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opening for IT help desk

Discussion in 'Jobs And Career Discussion' started by sudeshna, Oct 20, 2008.

  1. sudeshna

    sudeshna New Member

    Joined:
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    Occupation:
    consultant
    Location:
    bangalore
    JOB DESCRIPTION:

    -Trouble Ticket Administration.
    -Ensure that all requests are captured in detail before escalating to 2nd/3rd tier support


    Knowledge, Skills and Experience

    National Diploma / Degree in Information Technology / Relevant IT qualifications
    MCSE Required
    ITIL Certification Advantageous

    3+ years experience in an IT Call Centre or an IT Helpdesk environment.

    Operating Environment, Framework and Boundaries, Working Relationships
    Manage the Trouble Ticket Service Desk operation by providing the 1st tier of IT user requests and queries.
    Ensure that all requests are captured in detail before escalating to 2nd/3rd tier support.
    Ensure that all Trouble Tickets are administered and resolved according to the Service Level Agreement.


    3+ years experience in banking environment.

    Interested can mail ur CV`s to sudeshna@ikyaglobal.com
     

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