JOB DESCRIPTION: -Trouble Ticket Administration. -Ensure that all requests are captured in detail before escalating to 2nd/3rd tier support Knowledge, Skills and Experience National Diploma / Degree in Information Technology / Relevant IT qualifications MCSE Required ITIL Certification Advantageous 3+ years experience in an IT Call Centre or an IT Helpdesk environment. Operating Environment, Framework and Boundaries, Working Relationships Manage the Trouble Ticket Service Desk operation by providing the 1st tier of IT user requests and queries. Ensure that all requests are captured in detail before escalating to 2nd/3rd tier support. Ensure that all Trouble Tickets are administered and resolved according to the Service Level Agreement. 3+ years experience in banking environment. Interested can mail ur CV`s to sudeshna@ikyaglobal.com
