HESK ( Help Desk Software ) Review

shabbir's Avatar author of HESK ( Help Desk Software ) Review
This is an article on HESK ( Help Desk Software ) Review in Products Showcase.

Introduction



The review is about help desk software script named "HESK". It allows you to setup a ticket based support system for your website very easily and few quick steps.

Background



Recently I was working for one of my client where the client needed some help desk software for his site but was not looking for paid help desk like Kayako or any other help desk which charges so much money every year for using the software and so I thought of getting something from my loved area of open source and I found "HESK" which satisfies all my clients need and also I liked it and so thought this would be helpful to the users of G4EF members as well.

HESK



This wonderful free script, which is an alternative to commercial customer support help desk runs with a PHP/MySQL database on a shared hosting of my client and does not need anything more than PHP/MySQL and some of the features which deserves mentioning
  • Being open source it does not need anything for per license / user based payment.
  • fully-featured knowledgebase (articles, categories, search,...)
  • Powerful spam filter feature.
  • Email Notifications.
  • Rating of replies.

It is one of the best open source customer support software and you ou can test the script on the product page as well as see the demo for staff and admin interface before installing it on your server.

As mentioned to install the software the requirements are not very big and it is very normal but I think mentioning them here would help.
  • PHP 4.3.2 or newer
  • MySQL 4 or newer.

Enjoy Open Source.
Phillip's Avatar, Join Date: Dec 2008
Go4Expert Member
Thanks for information!!!
I was really searching this type of information in last few days.
This information will give me lot of help in near future.
Thanks a lot

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Web conference system
nimesh's Avatar, Join Date: Apr 2009
Invasive contributor
good one, I did not notice it's free, I got it after reading this post
sameer_havakajoka's Avatar
Skilled contributor
gr8...definately need to chk it out
nimesh's Avatar, Join Date: Apr 2009
Invasive contributor
Comparison of issue tracking systems
http://en.wikipedia.org/wiki/Compari...acking_systems
ShaunDsouza's Avatar, Join Date: Jan 2010
Go4Expert Member
Its awesome looking software. It's still young, but looks very promising. I'll be sure to check back on it in the future once it matures further, it might be worth testing out.