HESK ( Help Desk Software ) Review

Discussion in 'Products Showcase' started by shabbir, Feb 3, 2009.

  1. shabbir

    shabbir Administrator Staff Member

    Joined:
    Jul 12, 2004
    Messages:
    15,375
    Likes Received:
    388
    Trophy Points:
    83

    Introduction



    The review is about help desk software script named "HESK". It allows you to setup a ticket based support system for your website very easily and few quick steps.

    Background



    Recently I was working for one of my client where the client needed some help desk software for his site but was not looking for paid help desk like Kayako or any other help desk which charges so much money every year for using the software and so I thought of getting something from my loved area of open source and I found "HESK" which satisfies all my clients need and also I liked it and so thought this would be helpful to the users of G4EF members as well.

    HESK



    This wonderful free script, which is an alternative to commercial customer support help desk runs with a PHP/MySQL database on a shared hosting of my client and does not need anything more than PHP/MySQL and some of the features which deserves mentioning

    • Being open source it does not need anything for per license / user based payment.
    • fully-featured knowledgebase (articles, categories, search,...)
    • Powerful spam filter feature.
    • Email Notifications.
    • Rating of replies.

    It is one of the best open source customer support software and you ou can test the script on the product page as well as see the demo for staff and admin interface before installing it on your server.

    As mentioned to install the software the requirements are not very big and it is very normal but I think mentioning them here would help.

    • PHP 4.3.2 or newer
    • MySQL 4 or newer.

    Enjoy Open Source.
     
  2. Phillip

    Phillip New Member

    Joined:
    Dec 15, 2008
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    0
    Thanks for information!!!
    I was really searching this type of information in last few days.
    This information will give me lot of help in near future.
    Thanks a lot

    ____________________
    Web conference system
     
  3. nimesh

    nimesh New Member

    Joined:
    Apr 13, 2009
    Messages:
    769
    Likes Received:
    20
    Trophy Points:
    0
    Occupation:
    Oracle Apps Admin
    Location:
    Mumbai
    Home Page:
    http://techiethakkar.blogspot.com
    good one, I did not notice it's free, I got it after reading this post
     
  4. sameer_havakajoka

    sameer_havakajoka New Member

    Joined:
    Sep 14, 2009
    Messages:
    271
    Likes Received:
    2
    Trophy Points:
    0
    Occupation:
    Sleeping
    Location:
    Hava Ke Paro Me
    gr8...definately need to chk it out
     
  5. nimesh

    nimesh New Member

    Joined:
    Apr 13, 2009
    Messages:
    769
    Likes Received:
    20
    Trophy Points:
    0
    Occupation:
    Oracle Apps Admin
    Location:
    Mumbai
    Home Page:
    http://techiethakkar.blogspot.com
  6. ShaunDsouza

    ShaunDsouza New Member

    Joined:
    Jan 5, 2010
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    0
    Occupation:
    Analyst
    Location:
    India
    Home Page:
    http://www.seoqt.com/
    Its awesome looking software. It's still young, but looks very promising. I'll be sure to check back on it in the future once it matures further, it might be worth testing out.
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice