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-   -   cyntel india-Recruitment for IT-Help Desk / Technical Support (http://www.go4expert.com/forums/cyntel-india-recruitment-help-desk-t9886/)

nileshb 9Apr2008 19:11

cyntel india-Recruitment for IT-Help Desk / Technical Support
cyntel india-Recruitment for IT-Help Desk / Technical Support

Required technical skills:
- Excellent knowledge of Windows XP operating system

including troubleshooting of known issues related to Windows

XP as well as system recovery
- Good knowledge of troubleshooting desktops/laptops
- Installation of MS Office suites & technical issues related

to the same
- Installation of other renowned software packages
- Fundamental knowledge of LAN environment & knowledge of

connectivity to LAN printers & desktops
- Working knowledge of email clients like MS Outlook & Lotus

notes is desirable
- Experience in providing remote support using remote support

tools is a plus

Others skills that are required
- Excellent communication skills are a mandatory requirement.

Prior experience in dealing with U.S. clients/counterparts is

a definite plus
- Ability to work in a team environment with high level of

interaction amongst team members
- Will be required to work in shifts to provide 24x6 support.

The shifts will be on a rotation basis to ensure that the

Associate has a comfortable work environment
- Adherence to processes & policies
- Ability to multi-task & think analytically

Desired Profile :

- Day to day tasks for an IT Helpdesk Associate involve

answering user queries over phone or email.
- Create, delete & manage user accounts, provide/revoke

access to network folders & add/remove users from mail groups
- Use remote control tools like SMS, Net Meeting, Remote

Desktop & Remote Assistance to diagnose issues for users who

sit at different locations
- Use technologies like RSA secure authentication, PGP

encryption, SMS software distribution, RIS workstation

deployment & Cisco VPN client on a day-to-day basis
- Use the incident management tool at Kanbay to track

incidents assigned to your queue. Work towards resolution of

such incidents at the earliest & comment each incident

- Should escalate level 2 issues to other teams within IT

teams if the scope is beyond second level
- Follow the processes laid out for the IT Helpdesk's

operation to provide best possible services to cyntel india
NOTE: Training will be provided on all the aspects mentioned

in the 'Profile Description' provided you meet the

requirements stated above

Location : Pune
Maximum Experience : 0.6mths - 2yrs

Please mail your resumes to hrnilesh.cyntel@gmail.com


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