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-   -   Godaddy review (http://www.go4expert.com/articles/godaddy-review-t4290/)

shabbir 13May2007 19:59

Godaddy review
 
Just thought I would share my bad experience with my current Host GoDaddy and hosting of Go4Expert so that its helpful to others and don't experience the same. Also it helps when they have some hosting related issues and they don't get to the GoDaddy but find some one else.

As we just out grown the shared hosting we thought of moving to the Virtual Web hosting available in GoDaddy.

We choosed OPTION 2: Build Your Own Virtual Dedicated Server! where we had some offers as mentioned below
  • FREE! SSL Certificate, a $19.99 value! (We never needed it and so have not used it)
  • FREE! Up to $75 Google® AdWords® credit* (We always wanted it to be there and so thought of using it)
Now as always the things start with the congrats and here is the starter thing.

Congratulations! Your recent purchase qualifies you to receive $75.00 credit in Google® AdWords®. (which you will never be able to sign up :D.)

Now to avail "FREE! Up to $75 Google® AdWords® credit" we needed to make a new sign up and we did exactly the same but when applying the Coupon ID code Google said that the offer has expired.

I applied everything as told here
To Use Your Promotional Google AdWords Credit
  1. Log in to your Account Manager.
  2. In the My Account section, click Google AdWords.
  3. On the Google AdWords Bonus page, click the Order ID of the credit you want to redeem.
  4. In the Google AdWords Details section, click the Sign Up link.
  5. Follow the sign up process to redeem your Google AdWords Bonus.
Now when doing everything correctly I got the message that said the coupon has expired.

Now the first thing we did is created a support ticket for the same and provided with every possible information that they requested and requested for 5 days long. Also to my surprise they told me to contact google about the error as well. I did that and as expected there reply was that its a third party offer and they could not do anything but then also told me to provide information like offer details and how I got the offer and many more information like my country and ... and I was satisfied with there reply.

http://www.go4expert.com/images/arti...oogleError.gif

Then they escalated the issue and told me they are investigating and the conversation is as follows. I will also share the ticket id - 1945054

Apr 25th I emailed
Quote:

Originally Posted by Me
I am still waiting for a simple solution to the complex problem.

Thanks
Shabbir

Quote:

Originally Posted by Godaddy Support
Dear Shabbir;


Thank you for contacting Online Support. I have looked into the escalation and they are still investigating this matter. We will contact you once the issue has been resolved. We appreciate your patience while we look into this matter further for you.

Sincerely,

Eric C.
Online Support
Technician

Apr 28th I emailed
Quote:

Originally Posted by Me
I am still waiting for a response and I am approaching the expiry date and
would like to know if the solution I get us not something like your offer
has expired.

Thanks
Shabbir

Quote:

Originally Posted by Godaddy Support
Dear Shabbir,

Thank you for contacting Online Support. I have reviewed your escalation, and it is still under investigation. When it s resolved, we will contact you. We understand the concerns you have and appreciate your patience while we look into this matter further for you.

Please let us know if we can assist you in any other way.

Sincerely,

John B.
Online Support
Technician

Apr 29th I emailed
Quote:

Originally Posted by Me
But my concern is I should not get the answer as your time has expired.

Thanks
Shabbir

Now the only reply is automated.
Quote:

Originally Posted by Godaddy Support
Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.

This is your Incident ID: 1945054

Thanks,
GoDaddy.com

Still emailed them that I am still waiting and not because of $75 coupon because Go4Expert donates more than that much to Open Source but just to complete the content of the article. :D
Quote:

Originally Posted by Me
I am still waiting for the response.

Thanks
Shabbir

Would share even more info here.

Order ID: ****0575
Date Awarded: 4/13/2007 12:58:59 PM
Google AdWords™ Bonus Amount: $75.00
Coupon ID: ****2542****

shabbir 14May2007 08:42

Re: Godaddy review
 
The response to the last email.
Quote:

Originally Posted by Godaddy Support
Dear Shabbir,

Thank you for contacting Online Support. Unfortunately, your escalation, and it is still under investigation. When it is resolved, we will contact you. We understand the concerns you have and appreciate your patience while we look into this matter further for you.

We again apologize for the wait, we are doing everything we can to resolve your issue.

Please let us know if we can help in any other way.

Regards,

Wayne C.
Online Support Technician


coderzone 14May2007 15:31

Re: Godaddy review
 
Its a concern for me if a hosting company like Godaddy does this. Nothing is trustable on internet these days. :D :D :D

shabbir 14May2007 16:03

Re: Godaddy review
 
Yup

Sanskruti 14May2007 17:25

Re: Godaddy review
 
I was planning to use GoDaddy services for one of my sites. But now I have learnt lesson from your experience, thanks. After a lot of research, I zeroed on GoDaddy and Lunarpages. Have you ever used Lunarpages or Yahoo!? If not GoDaddy, which hosting provider you recommend? I want to use Java, JSP, MySQL, Apache Tomcat in my website(Yahoo! is out of question as it does not support Java). Networksolutions is very costly.

shabbir 14May2007 17:37

Re: Godaddy review
 
Still I am persisting with GoDaddy and so cannot suggest you any at this moment. The persistent is because I have just switched to the upgraded hosting and as I have the complete control of the machine I don't need much help from them.

pradeep 14May2007 18:50

Re: Godaddy review
 
You if want dedicated hosting then go for http://layeredtech.com is the best!

shabbir 14May2007 19:05

Re: Godaddy review
 
Best is rackspace.

rapwaydown 3Dec2007 02:35

Re: Godaddy review
 
yea, thats why i didnt use godaddy to host my site, i just brought and host my domain there.

Lonelly 15Jun2008 17:31

Re: Godaddy review
 
very nice information.


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