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SaswatPadhi 18Aug2009 20:18

Customer Care in 2020
 
Operator : "Thank you for calling Pizza Hut ...."

Customer: "Hello, can I order.."
Operator : "Can I have your multipurpose card number first, Sir?"

Customer: "It's eh...,hold.. ........on. .....88986135610 2049998-45- 54610"
Operator : "OK... you're... Mr Singh and you're calling from 17 Jalan Kayu. Your home number is 4094! 2366, your office 76452302 and your mobile is 0142662566. Which number are you calling from now Sir?"

Customer: "Home! How did you get all my phone numbers?
Operator : "We are connected to the system Sir"

Customer: "May I order your Seafood Pizza..."
Operator : "That's not a good idea Sir"

Customer: "How come?"
Operator : "According to your medical records, you have high blood pressure and even higher cholesterol level Sir"

Customer: "What?... What do you recommend then?"
Operator : "Try our Low Fat Hokkien Mee Pizza. You'll like it"

Customer: "How do you know for sure?"
Operator : "You borrowed a book entitled "Popular Hokkien Dishes" from the National library last week Sir"

Customer: "OK I give up... Give me three family size ones then, how much will that cost?"
Operator : "That should be enough for your family of 10, Sir. The total is $49.99"

Customer: "Can I pay by! credit card?"
Operator : "I'm afraid you have to pay us cash, Sir. Your credit card is over the limit and you owe your bank $3, 720.55 since October last year. That's not including the late payment charges on your housing loan, Sir."

Customer: "I guess I have to run to the neighborhood ATM and withdraw some cash before your guy arrives"
Operator : "You can't Sir. Based on the records, you've reached your daily limit on machine withdrawal today"

Customer: "Never mind just send the pizzas, I'll have the cash ready. How long is it gonna take anyway?"
Operator : "About 45 minutes Sir, but if you can't wait you can always come and collect it on your motorcycle.. ."

Customer: " What!"
Operator : "According to the details in system, you own a Scooter,.... registration number 1123..."

Customer: " ????"
Operator : "Is there anything else Sir?"

Customer: "Nothing... by the way... aren't you giving me that 3 free bottles of cola as advertised?"
Operator : "We normally would Sir, but based on your records you're also diabetic.... ... "

Customer: ..... (abusive language )
Operator : "Better watch your language Sir. Remember on 15th July 1987 you were convicted of using abusive language on a policeman... ?"

Customer: [Faints]

mayjune 18Aug2009 20:37

Re: Customer Care in 2020
 
amaizng...i wont be suprised if it happens in the next 5-10 years...

shabbir 19Aug2009 09:30

Re: Customer Care in 2020
 
Quote:

Originally Posted by mayjune (Post 55423)
amaizng...i wont be suprised if it happens in the next 5-10 years...

And that too without that magical card.

nimesh 22Aug2009 15:47

Re: Customer Care in 2020
 
I've read this before, but good to read it again and check where do we stand now :lol:

senaratne 22Aug2009 23:05

Re: Customer Care in 2020
 
Quote:

Originally Posted by mayjune (Post 55423)
amaizng...i wont be suprised if it happens in the next 5-10 years...

No. It's already happening at least partly.

mayjune 22Aug2009 23:55

Re: Customer Care in 2020
 
really? how?

senaratne 23Aug2009 22:37

Re: Customer Care in 2020
 
Quote:

Originally Posted by mayjune (Post 55762)
really? how?

Let me tell you how. I phoned up Pizza Hut to deliver me a pizza at my residence. I tried to explain how to reach my residence. To my surprise, I was told that they knew all the details of
access to my residence.

On inquiry, they said they knew all the details. How? Someone from my residence used to get pizza regularly. On seeing my phone number on computer, they knew all details about my residence, family members, etc. :)

mayjune 23Aug2009 23:02

Re: Customer Care in 2020
 
hehehe....some day you'll feel hungry and you'll get a call. Hi senaratne, you are hungry? And you were thinking to call us for pizza? Cool. We have sent you a Large Cheesy Extreme Veggie Pan pizza and since you don't like olives we have replaced it with tomatoes. You'll be getting it in two minutes *ting...Open door* Hi here's your pizza..
"How do you know all this?"
"It's all in the mind...."
:p

mayjune 23Aug2009 23:02

Re: Customer Care in 2020
 
hehehe....some day you'll feel hungry and you'll get a call. Hi senaratne, you are hungry? And you were thinking to call us for pizza? Cool. We have sent you a Large Cheesy Extreme Veggie Pan pizza and since you don't like olives we have replaced it with tomatoes. You'll be getting it in two minutes *ting...Open door* Hi here's your pizza..
"How do you know all this?"
"It's all in the mind...."
:p

nimesh 23Aug2009 23:18

Re: Customer Care in 2020
 
Quote:

Originally Posted by senaratne (Post 55842)
Let me tell you how. I phoned up Pizza Hut to deliver me a pizza at my residence. I tried to explain how to reach my residence. To my surprise, I was told that they knew all the details of
access to my residence.

On inquiry, they said they knew all the details. How? Someone from my residence used to get pizza regularly. On seeing my phone number on computer, they knew all details about my residence, family members, etc. :)

yes, many of such service providers are tracking each and every detail they can get
in the name of better customer service they are taking away our privacy
no time soon we may notice what's shown in hollywood movies

in this digital world, nothing is personal, nothing is secure

Quote:

Originally Posted by mayjune (Post 55849)
hehehe....some day you'll feel hungry and you'll get a call. Hi senaratne, you are hungry? And you were thinking to call us for pizza? Cool. We have sent you a Large Cheesy Extreme Veggie Pan pizza and since you don't like olives we have replaced it with tomatoes. You'll be getting it in two minutes *ting...Open door* Hi here's your pizza..
"How do you know all this?"
"It's all in the mind...."
:p

is there some problem.. coz I noticed for few of your posts that they are appearing twice :confused:


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