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-   -   opening for IT help desk (http://www.go4expert.com/forums/help-desk-t14640/)

sudeshna 20Oct2008 17:18

opening for IT help desk
 
JOB DESCRIPTION:

-Trouble Ticket Administration.
-Ensure that all requests are captured in detail before escalating to 2nd/3rd tier support


Knowledge, Skills and Experience

National Diploma / Degree in Information Technology / Relevant IT qualifications
MCSE Required
ITIL Certification Advantageous

3+ years experience in an IT Call Centre or an IT Helpdesk environment.

Operating Environment, Framework and Boundaries, Working Relationships
Manage the Trouble Ticket Service Desk operation by providing the 1st tier of IT user requests and queries.
Ensure that all requests are captured in detail before escalating to 2nd/3rd tier support.
Ensure that all Trouble Tickets are administered and resolved according to the Service Level Agreement.


3+ years experience in banking environment.

Interested can mail ur CV`s to sudeshna@ikyaglobal.com


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