Hi everyone,
According to industry research conducted, a livechat technology provider, an online shopper who uses the live chat is 20 percent more likely to make a purchase than a customer who does not. The reason is live chat’s ability to serve as a virtual-sales assistant during a visitor’s product selection and ordering process.

Maximizing the online-customer experience is a priority for ecommerce businesses because, by satisfying the customer’s goals, they can satisfy their goals for more sales. Live chat, whether through its common instant messaging platform or its more advanced customer analytical capabilities, creates key opportunities for ecommerce businesses

Take time to read on the site where I got some ideas about this.
Thanks,

Last edited by shabbir; 6Nov2009 at 10:44.. Reason: Confine links to signatures only