I read about it on the web.
In July 2010, Ripoff Report announced a new program called "VIP Arbitration" which has the stated purpose of offering victims of false reports a new way to clear their names. According to the site, the arbitration program involves private, third party arbitrators who are paid to review disputed reports and render decisions about their accuracy. Although Ripoff Report is well known for its refusal to remove reports, the site now explains: "Any statements of fact that the arbitrator determines to be false will be redacted from the original report." The site has also posted an updated FAQ page with an additional discussion of the arbitration program. The page includes links to examples of how reports look after being submitted to the program.