dvd drive problems please, need help

cpulocksmith's Avatar, Join Date: Jul 2008
Skilled contributor
ok well this is kinda imbarising and kinda stupid and i do not fully understand what happened but here we go.i bought a new toshiba laptop. (me = happy) but i was delleting all the crap that came on the desktop like norton trial and all that crap. so click del, click del, click del. and i was done. i thought i would celabrate my victory by watching a movie.(ghost in the shell) i poped it in my dvd drive and to my disapointment. nothing. it was working i installed some games and stuff. i tryed some other disks but nothing. it was dead!... so i went in to the divice manager and saw that there was a problem with it. "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" i thought that all i had to do was get a driver for it. and i still think that. but i looked and looked but i never was good at finding drivers. that might not even be the problem i just read that and asumed that my new found friend the laptop would not lie to me. so here is some info on the dvd rw.

------------------------------------------
device status = Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
name = pioneer dvd-rw dvrkd08a ata device
driver provider = microsoft


if more info is needed then please let me know. and please help me fix him.
cpulocksmith's Avatar, Join Date: Jul 2008
Skilled contributor
ok an update i dont know exacly what this means but i think i have an idea but when ever i run toshiba dvd player it says that my dvd drive is not even connected to my computer!!!!
neo_vi's Avatar, Join Date: Feb 2008
Invasive contributor
try to repair the OS. U'll be getting it.
SpOonWiZaRd's Avatar, Join Date: May 2007
Know what you can do.
Do you have a driver disk for that laptop? Is it still under warranty? did you ever uninstall anything like DVD-RAM driver?
SpOonWiZaRd's Avatar, Join Date: May 2007
Know what you can do.
I also have a toshiba, what kind do you have?
neo_vi's Avatar, Join Date: Feb 2008
Invasive contributor
better re install XP
SpOonWiZaRd's Avatar, Join Date: May 2007
Know what you can do.
Or that if all fails....
neo_vi's Avatar, Join Date: Feb 2008
Invasive contributor
Quote:
Originally Posted by SpOonWiZaRd
Or that if all fails....
If it fails.. Whats next?
SpOonWiZaRd's Avatar, Join Date: May 2007
Know what you can do.
Then he should do what you said reinstall XP, that is why I said "Or that if all fails..."
Maxx's Avatar, Join Date: Jan 2009
Newbie Member
Hi, I had the same problem "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". Here's what I did to fix it.
1. restore the computer to a previous time that I know the dvd drive was working.
2. Copy all the cd driver and save it to a flash drive.
C:\windows\system32\drivers\cdfs.sys
C:\windows\system32\drivers\cdr4_xp.sys
C:\windows\system32\drivers\cdralw2k.sys
C:\windows\system32\drivers\cdrom.sys
C:\windows\system32\drivers\GEARAspiWDM.sys
C:\windows\system32\drivers\pxhelp20.sys
C:\windows\system32\drivers\tdcmdpst.sys
3. Undo the restore.
4. Copy the cd driver back to the system32 folder, replacing the corrupted ones.
5. In device Manager, disable the dvd drive and then re-enable it again and it's back to normal.