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cyntel india-Recruitment for IT-Help Desk / Technical Support

Discussion in 'Jobs And Career Discussion' started by nileshb, Apr 9, 2008.

  1. nileshb

    nileshb New Member

    cyntel india-Recruitment for IT-Help Desk / Technical Support

    Required technical skills:
    - Excellent knowledge of Windows XP operating system

    including troubleshooting of known issues related to Windows

    XP as well as system recovery
    - Good knowledge of troubleshooting desktops/laptops
    - Installation of MS Office suites & technical issues related

    to the same
    - Installation of other renowned software packages
    - Fundamental knowledge of LAN environment & knowledge of

    connectivity to LAN printers & desktops
    - Working knowledge of email clients like MS Outlook & Lotus

    notes is desirable
    - Experience in providing remote support using remote support

    tools is a plus

    Others skills that are required
    - Excellent communication skills are a mandatory requirement.

    Prior experience in dealing with U.S. clients/counterparts is

    a definite plus
    - Ability to work in a team environment with high level of

    interaction amongst team members
    - Will be required to work in shifts to provide 24x6 support.

    The shifts will be on a rotation basis to ensure that the

    Associate has a comfortable work environment
    - Adherence to processes & policies
    - Ability to multi-task & think analytically

    Desired Profile :

    - Day to day tasks for an IT Helpdesk Associate involve

    answering user queries over phone or email.
    - Create, delete & manage user accounts, provide/revoke

    access to network folders & add/remove users from mail groups
    - Use remote control tools like SMS, Net Meeting, Remote

    Desktop & Remote Assistance to diagnose issues for users who

    sit at different locations
    - Use technologies like RSA secure authentication, PGP

    encryption, SMS software distribution, RIS workstation

    deployment & Cisco VPN client on a day-to-day basis
    - Use the incident management tool at Kanbay to track

    incidents assigned to your queue. Work towards resolution of

    such incidents at the earliest & comment each incident

    - Should escalate level 2 issues to other teams within IT

    teams if the scope is beyond second level
    - Follow the processes laid out for the IT Helpdesk's

    operation to provide best possible services to cyntel india
    NOTE: Training will be provided on all the aspects mentioned

    in the 'Profile Description' provided you meet the

    requirements stated above

    Location : Pune
    Maximum Experience : 0.6mths - 2yrs

    Please mail your resumes to hrnilesh.cyntel@gmail.com


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