cyntel india-Recruitment for IT-Help Desk / Technical Support
Required technical skills:
- Excellent knowledge of Windows XP operating system
including troubleshooting of known issues related to Windows
XP as well as system recovery
- Good knowledge of troubleshooting desktops/laptops
- Installation of MS Office suites & technical issues related
to the same
- Installation of other renowned software packages
- Fundamental knowledge of LAN environment & knowledge of
connectivity to LAN printers & desktops
- Working knowledge of email clients like MS Outlook & Lotus
notes is desirable
- Experience in providing remote support using remote support
tools is a plus
Others skills that are required
- Excellent communication skills are a mandatory requirement.
Prior experience in dealing with U.S. clients/counterparts is
a definite plus
- Ability to work in a team environment with high level of
interaction amongst team members
- Will be required to work in shifts to provide 24x6 support.
The shifts will be on a rotation basis to ensure that the
Associate has a comfortable work environment
- Adherence to processes & policies
- Ability to multi-task & think analytically
Desired Profile :
- Day to day tasks for an IT Helpdesk Associate involve
answering user queries over phone or email.
- Create, delete & manage user accounts, provide/revoke
access to network folders & add/remove users from mail groups
- Use remote control tools like SMS, Net Meeting, Remote
Desktop & Remote Assistance to diagnose issues for users who
sit at different locations
- Use technologies like RSA secure authentication, PGP
encryption, SMS software distribution, RIS workstation
deployment & Cisco VPN client on a day-to-day basis
- Use the incident management tool at Kanbay to track
incidents assigned to your queue. Work towards resolution of
such incidents at the earliest & comment each incident
appropriately
- Should escalate level 2 issues to other teams within IT
teams if the scope is beyond second level
- Follow the processes laid out for the IT Helpdesk's
operation to provide best possible services to cyntel india
NOTE: Training will be provided on all the aspects mentioned
in the 'Profile Description' provided you meet the
requirements stated above
Location : Pune
Maximum Experience : 0.6mths - 2yrs
Please mail your resumes to hrnilesh.cyntel@gmail.com
Regards
nilesh