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Help Please - Urgent

Discussion in 'Help and Support' started by namsey, Jul 17, 2012.

  1. namsey

    namsey New Member

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    Hi guys,

    I bought an industrial CNC router which should have been provided with a certain software which is installed on the machine. They charged me a fortune nearly £12000 for the software but they have only given me access to half of it. They never told us that's what they were going to do, we got a demo for the full software package and I was assured thats what I would get. As the contract stated CNC with software, doesn't specify exactly what I was going to get, they are now trying to make me pay another £9000 for the rest of the software.

    I can't afford to pay that amount as a new business and after enquirying the manufacturer, the package is actually 1/2 the price they trying to make me pay but the manufacturer can't do anything as I have bought it for a reseller and I have to deal with them, they don't want to upset the company as they put a lot of business their way. The actual price of the software is only £9000 in total but this company is making me pay for it through the nose. I have asked them for another dongle for the laptop but they want £4000 for it??? I have a new CNC machine sat there not working becasue I don't have the software I have paid for but they are making me pay the installement every month.

    I have also found out that the company didn't buy a new software package for us, they transferred it from another company which only costs £900 but I've paid 10 times that amount. Any help would be appreciated. Please send me a PM and I will let you know the name of the software.

    We're going to go bust before we've even started.:cryin:

    Is there anything I can do to get full access????
     
  2. shabbir

    shabbir Administrator Staff Member

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    And how it should be related to help and support forum where you ask question for better use of the forum.
     

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