Just thought I would share my bad experience with my current Host GoDaddy and hosting of Go4Expert so that its helpful to others and don't experience the same. Also it helps when they have some hosting related issues and they don't get to the GoDaddy but find some one else.
As we just out grown the shared hosting we thought of moving to the Virtual Web hosting available in GoDaddy.
We choosed OPTION 2: Build Your Own Virtual Dedicated Server! where we had some offers as mentioned below
Congratulations! Your recent purchase qualifies you to receive $75.00 credit in Google® AdWords®. (which you will never be able to sign up
.)
Now to avail "FREE! Up to $75 Google® AdWords® credit" we needed to make a new sign up and we did exactly the same but when applying the Coupon ID code Google said that the offer has expired.
I applied everything as told here
Now the first thing we did is created a support ticket for the same and provided with every possible information that they requested and requested for 5 days long. Also to my surprise they told me to contact google about the error as well. I did that and as expected there reply was that its a third party offer and they could not do anything but then also told me to provide information like offer details and how I got the offer and many more information like my country and ... and I was satisfied with there reply.
Then they escalated the issue and told me they are investigating and the conversation is as follows. I will also share the ticket id - 1945054
Apr 25th I emailed
Apr 28th I emailed
Apr 29th I emailed
Now the only reply is automated.
Still emailed them that I am still waiting and not because of $75 coupon because Go4Expert donates more than that much to Open Source but just to complete the content of the article.
Would share even more info here.
Order ID: ****0575
Date Awarded: 4/13/2007 12:58:59 PM
Google AdWords™ Bonus Amount: $75.00
Coupon ID: ****2542****
As we just out grown the shared hosting we thought of moving to the Virtual Web hosting available in GoDaddy.
We choosed OPTION 2: Build Your Own Virtual Dedicated Server! where we had some offers as mentioned below
- FREE! SSL Certificate, a $19.99 value! (We never needed it and so have not used it)
- FREE! Up to $75 Google® AdWords® credit* (We always wanted it to be there and so thought of using it)
Congratulations! Your recent purchase qualifies you to receive $75.00 credit in Google® AdWords®. (which you will never be able to sign up
.)Now to avail "FREE! Up to $75 Google® AdWords® credit" we needed to make a new sign up and we did exactly the same but when applying the Coupon ID code Google said that the offer has expired.
I applied everything as told here
To Use Your Promotional Google AdWords CreditNow when doing everything correctly I got the message that said the coupon has expired.
- Log in to your Account Manager.
- In the My Account section, click Google AdWords.
- On the Google AdWords Bonus page, click the Order ID of the credit you want to redeem.
- In the Google AdWords Details section, click the Sign Up link.
- Follow the sign up process to redeem your Google AdWords Bonus.
Now the first thing we did is created a support ticket for the same and provided with every possible information that they requested and requested for 5 days long. Also to my surprise they told me to contact google about the error as well. I did that and as expected there reply was that its a third party offer and they could not do anything but then also told me to provide information like offer details and how I got the offer and many more information like my country and ... and I was satisfied with there reply.
Then they escalated the issue and told me they are investigating and the conversation is as follows. I will also share the ticket id - 1945054
Apr 25th I emailed
Quote:
Originally Posted by MeI am still waiting for a simple solution to the complex problem.
Thanks
Shabbir
Quote:
Originally Posted by Godaddy SupportDear Shabbir;
Thank you for contacting Online Support. I have looked into the escalation and they are still investigating this matter. We will contact you once the issue has been resolved. We appreciate your patience while we look into this matter further for you.
Sincerely,
Eric C.
Online Support
Technician
Quote:
Originally Posted by MeI am still waiting for a response and I am approaching the expiry date and
would like to know if the solution I get us not something like your offer
has expired.
Thanks
Shabbir
Quote:
Originally Posted by Godaddy SupportDear Shabbir,
Thank you for contacting Online Support. I have reviewed your escalation, and it is still under investigation. When it s resolved, we will contact you. We understand the concerns you have and appreciate your patience while we look into this matter further for you.
Please let us know if we can assist you in any other way.
Sincerely,
John B.
Online Support
Technician
Quote:
Originally Posted by MeBut my concern is I should not get the answer as your time has expired.
Thanks
Shabbir
Quote:
Originally Posted by Godaddy SupportDue to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.
This is your Incident ID: 1945054
Thanks,
GoDaddy.com
Quote:
Originally Posted by MeI am still waiting for the response.
Thanks
Shabbir
Order ID: ****0575
Date Awarded: 4/13/2007 12:58:59 PM
Google AdWords™ Bonus Amount: $75.00
Coupon ID: ****2542****
